5kbd Privacy Policy

This privacy policy applies to all services, websites, and mobile applications on the 5kbd platform. When you register, log in, or use any service on 5kbd, you are considered to have agreed to the terms of this policy.

5kbd is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh. Read our detailed information about 5kbd to get a clear understanding of our service standards and goals.

In this policy, "we", "our", or "5kbd" refers to the organisation that operates the platform. "You" or "user" refers to any member registered on the platform.

Information Provided Directly

The information you provide directly during registration or account management includes:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (National ID or passport)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Your messages and requests submitted during support or contact

5kbd uses your information for the following purposes:

3.1 Account Management

Your information is used to complete your registration, verify your identity, ensure login security, and maintain your account history.

3.2 Transaction Processing

Your payment information is used to verify and successfully process deposit and withdrawal requests. All transactions are secured with SSL encryption.

3.3 Support and Communication

Your contact information is used to resolve your issues through 24-hour live chat and email support, and to notify you of important updates.

3.4 Fraud Prevention and Security

Information is analysed to detect suspicious activity, prevent the creation of multiple accounts, and maintain the overall security of the platform.

3.5 Service Improvement

Aggregate usage data is reviewed to improve the user experience, add new features, and raise service quality.

5kbd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited cases:

4.1 Service Partners

Organisations that handle payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical support receive only the information necessary to carry out their specific tasks. These partners are required to comply with 5kbd's confidentiality terms.

4.2 Legal Obligations

Necessary information may be provided in response to lawful requests from law enforcement agencies, court orders, or applicable legal requirements.

4.3 Fraud Prevention

If any account activity is found to be fraudulent or harmful, relevant information may be shared with security organisations.

5kbd follows industry-standard technology and practices to keep your personal and financial information secure:

• SSL/TLS Encryption: All data transfers are completed through encrypted connections, preventing third parties from reading the information.
• Two-Factor Verification (OTP): An additional verification step is active for sensitive operations.
• Firewall and Intrusion Prevention: Server-level security layers block unauthorised access.
• Secure Server Infrastructure: Data is stored in secured data centres.
• Regular Security Reviews: Systems are periodically tested to identify vulnerabilities.

However, no digital system is entirely free of risk. Keeping your password confidential and logging in from authorised devices is your own responsibility.

5kbd retains your information for as long as your account is active. Even after account closure, information may be kept for a set period for the following reasons:

• Financial transaction records must be retained in accordance with legal obligations.
• Information may be kept for dispute resolution or investigation purposes.
• Historical data may be needed for fraud prevention.

Once the retention period ends, information is securely deleted or anonymised.

Every user registered on the 5kbd platform holds the following rights:

7.1 Right to Access Information

You can log in to your account at any time to view and verify your information. If any information is incorrect, you can contact the support team to request a correction.

7.2 Right to Correct Information

If there is an error in your stored information or your details have changed, notify our support team. Information will be updated after the necessary verification.

7.3 Right to Request Account Closure

You may request permanent closure of your account at any time. As part of responsible gaming, we also offer a Self-Exclusion option. See our responsible gaming guidelines for details.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, notify our support team and that service will be stopped. This does not affect notifications related to core services.

5kbd provides services only to users aged 21 or above. Age is verified at the time of registration, and any account found to belong to a minor is immediately cancelled.

We do not knowingly collect information from anyone under 21. If we are notified that information from a minor has been collected, we will take immediate steps to delete that information.

5kbd reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the policy will be changed.

If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. It is therefore advisable to visit this page periodically.

Alongside the privacy policy, it is important to read our terms and conditions, as both documents together form the complete basis of the relationship between you and 5kbd.